1. Definition
Meanings: In these Terms and Conditions, these particular expressions have been defined as following;
"We", "our", "ourselves”,” us" and "Carrier"
means Destination Air Co Ltd, a Thai Limited Company who operates Destination Air Shuttle
"Passenger"," you", "your" and "yourself" means any person,
except members of the crew, carried or to be carried in an aircraft with our consent.
"Baggage" or "baggage" means your baggage accompanying you in connection
with your trip. Unless otherwise specified, it includes both your Checked and Unchecked Baggage;
"Checked Baggage" means baggage of which we take custody and for which we have issued a
Baggage Identification Tag; it is also sometimes referred to as "registered baggage".
"Unchecked Baggage", means any baggage other than Checked Baggage including all items
brought by you into the aircraft cabin.
"Website" means the internet site www.destinationair.com provided by us for the purpose of Passengers making online bookings and to access information about us.
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2. Electronic Ticket / Itinerary
2.1 Electronic ticketing can be purchased on-line with airfare automatically charged through to your credit card.
2.2 Transferability – The contract for carriage between you and us is non-transferable and only valid for the passenger named and the flight specified therein.
2.3 Flight confirmation will be sent to your email address or SMS indicated in your traveler profile.
2.4 Electronic ticket will be issued only after payment in full is subsequently approved.
2.5 Therefore, it is mandatory that, after making reservation, you must always check your ticket status in the itinerary receipt.
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3. Booking of Seats
3.1 Booking through 66 76 328 638 must be made before the departure if you select to pay by credit card, or a Destination Air Reservation Counter.
3.2 Confirmation of Booking – the booking is confirmed after full payment of the fare is made within an hour before departure time by E-ticket send to email, and follow by SMS Mobile phone and within 48 hours, within 24 hours and last confirmation is sent within 2 hours before departure.
3.3 Chartered Booking – if you wish to make a booking for chartered service, you must book via our staff at call 66 76 238 638 for local and oversea call ( 24 hours), or www.destinationair.com, provided that chartered booking must be made at least 3 weeks before the departure. The acceptable payment methods for charted booking are credit card or cash at the Destination Air Reservation Counter only.
3.4 Advance Booking – Passenger and Agency who wish to do advance booking with us, and require book now pay later payment option, you are required to make payment 2 weeks before flight time. Otherwise, your booking will be cancelled without notifying to you.
3.5 Short Notice Booking – Passenger and Agency, who send booking inquiry less than 48 hrs before flight time, and require book now pay later payment option, you are required to make payment within 24 hrs before flight time. Otherwise your booking will be cancelled without notifying to you.
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4. Fares
4.1 We are strictly a point to point carrier and shall not be responsible to you for any connecting flights or your schedule.
4.2 Infant - under the age of two (2) years may fly at no charge on an adult's lap, only one (1) infant is allowed for one (1) adult. Neither baby seats nor perambulators are allowed to/provided on board. Infants who above two years of age or infants who are overweight are required to purchase a fare for another seat as passenger safety is concerned.
4.3 Currency - Fares and charges are payable in Thai baht currency prescribed in our publishing unless otherwise specifically stated by us.
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5. Payment Types and Procedures
5.1 Paying - We are happy to accept Visa, MasterCard, Visa debit (Visa Electron) for booking.
5.2 Fares may change - Fares are not guaranteed until the reservation is ticketed. The fare can be change if a reservation is held but not yet ticketed.
5.3 Payment for chartered service - deposit 30% is required at time of booking and the remaining payment will be charged 2 weeks before schedule flight date.
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6. Refund Process
6.1 Proper person - We shall make a refund only to the person who has paid for the seat upon presentation of identification and satisfactory proof of such payment.
6.2 Process - Requests for refunds must be made in writing and accompanied by the original itinerary and/or booking number, proof of payment and identification.
6.3 Refund
can be made by contacting Destination Air Office
by which refund credit will be subsequently
reimbursed to your credit card bank account.
Refund will be made upon completion of appropiate
accounting process. Refund fee will be applied.
6.4 Customer will be response to all bank charges when refund transaction is made.
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7. Check-in, Boarding and Other Requirement of Carriage
7.1 Checking-in – We open for check-in 2 hours before flights are scheduled to depart. We recommend you check-in at least 60 minutes before departure time. It is your responsibility to ensure that you can comply with deadlines particulars of which will be available at the time you make your booking. Terms and Conditions governing the right of refusal of carriage, we reserve the right not to allow you to check in without any liability to you and without making refund and/or any liability to you. Passenger who anticipates having bulky items or excess baggage should arrive at the airport to check-in 2 hours prior to the scheduled departure time.
7.2 Boarding – After check-in time, you are required to arrive at the terminal or port of departure at least 30 minutes prior to your departure time. The aircraft will not be held for you if you arrive at boarding gate after departure time.
7.3 Compliance - You are solely responsible for complying with all laws, regulations, orders, demands and requirements of countries flown from, into or over and with our Terms and Conditions, notices and instructions given by us relating thereto. We shall not be liable in any way whatsoever to you in connection with obtaining necessary documents or complying with such laws, regulations, orders, demands, notices, requirements or instructions, whether given orally or in writing or otherwise, or for the consequences to you resulting from your failure to obtain such documents or to comply with such laws, regulations, orders, demands, notices, requirements or instructions.
7.4 Travel Documents - You are responsible for obtaining and must possess and have available for presentation as required by the relevant authorities all entry and exit, which is the photo identification card, or any government-issued card or your passport, health certificate and other documents required by law, regulations, order, demands or requirements of the countries flown from, into or over. We reserve the right to refuse carriage to any Passenger who has not complied with, or whose documents do not appear to comply with, such applicable laws, regulations, orders, demands or requirements.
7.5 Refusal of Entry - You agree to pay the applicable fare and/or penalties or fines whenever we, on order of any Government or immigration authority, are required to return you to your point of origin or elsewhere, owing to your inadmissibility into a country, whether of transit or destination. In such circumstances we will not refund the fare to you.
7.6 Passenger Responsible for Fines, Detention Costs, etc. -If we are required to pay or deposit any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries flown from, into or over or to produce the required documents, you shall on demand reimburse to us any amount so paid or expenditure so incurred or to be paid. We may apply towards such payment or expenditure the value of any carriage unused by you, or any funds due to you in our possession.
7.7 Weight restrictions - As a flight safety measure, weight restrictions apply to all flights. Passengers are subject to being weighed at time of check-in or you may fill your actual weight when you precede the online booking through our website.
7.8 Excursion passenger check-in – passenger is to present E-itinerary at a Destination Air check-in Counter.
7.9 Remember to bring identification –all passengers must have valid E-Itinerary, identification with a photograph; a passport, or driver’s license, or national identity card.
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8. Refusal and Limitation of Carriage
8.1 Right to refuse carriage: We may refuse carriage of you or your baggage for reasons of safety or if, in the exercise of our reasonable discretion, we determine that:
Such action is necessary for reasons of safety or security;
Such action is necessary in order to comply with any applicable laws, regulations or orders of any state or country to be flown from, into or over;
Your conduct, status, age or mental or physical condition or the physical condition of your baggage is such as to (i) require special assistance or (ii) cause harm, discomfort or make yourself objectionable to other passengers or our crew or (iii) involve any hazard or risk to yourself or other persons or to property;
You have committed misconduct on a previous flight and such conduct may be repeated;
You have not observed, or are likely to fail to observe, our instructions;
You have refused to submit to a security check;
The applicable fare or any charges or taxes payable have not been paid;
The payment of your fare is fraudulent;
You do not have the proper documents for travel;
The booking of our Seat has been done fraudulently or unlawfully or has been purchased from a person not authorized by us;
The credit card by which you paid for the fare has been reported lost or stolen;
The Itinerary or booking or Electronic Ticket is counterfeit or fraudulently obtained;
The Itinerary has been altered by anyone other than us or our authorized agent, or has been mutilated (in which case we reserve the right to retain such documentation); and/or;
The person checking in or boarding cannot prove that he is the person named as the passenger on the Itinerary (we reserve the right to retain such Itinerary in this circumstance).
8.2 Other Limitations
Pregnant Passengers: It is the duty of pregnant passengers to advise us of the progress of their pregnancy at the point of booking the package. Our carriages of pregnant passengers are subject to the following conditions:
Pregnancy up to 27 weeks: we will carry without a doctor's certificate.
Pregnancy 28 weeks to 35 weeks: passenger shall produce a doctor's certificate confirming that she is fit to travel.
Pregnancy 36 weeks and above: we will refuse carriage.
We're not allowed the children age below 12 years old to travel alone
8.3 Transfer of baggage from Destination Air flights to hotels is assisted by the passenger's booked hotel. Delayed or lost baggage will be forwarded to passengers by the hotel/resort. Destination Air will make every effort to ensure delayed baggage is on the next flight to resort passengers.
8.4 No smoking – All flights are no smoking flights. Matches and lighters are not allowed to be carried on board or in baggage and must be what?
8.5 Pet Policies - Domesticated pets are not allowed on the aircraft. Guide dogs provided are in a proper kennel we will arrange separate ground transportation. This will be subject to additional charges. Please notify the agent when booking your flight so we may accommodate your needs
8.6 Connecting Flights - Destination Air is strictly a point-to-point carrier and shall not be responsible to you for any connecting flights
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9. Luggage Policies:
9.1 Weight - We will happily accommodate 20 kg's of baggage and no more than two pieces free of charge checked in for each passenger on a flight. If Baggage weight is more than 20 kg's, you will be charged 100 baht per kilogram. We will also, where load permits, take baggage over this limit on payment of an excess baggage fee. Destination Air, at its discretion, may carry the baggage on the flight or arrange for separate surface transportation. Please note that infants under the age of 2 years are not entitled to a baggage allowance.
9.2 Special Items - Outsize items requiring additional handling include surfboards, golf clubs, skis, bicycles, musical instruments and all other bulky equipment may be subject to additional charges. Please arrange this with our call center prior to arriving at the airport. Destination Air is not responsible for any of the following items in checked baggage: Securities, Negotiable items, Cameras (Still or Video), Computers, Electronics, Jewelry, Alcohol, Cash or Bonds. These items along with any medicines should be carried on your person.
9.3 Right to Search - For reasons of safety and security, we may require you to undergo a search, x-ray or other type of scan on your person or your Baggage. We reserve the right to search your Baggage in your absence if you are not available, for the purpose of determining whether you are in possession of or whether your Baggage contains any unacceptable or prohibited items. If you refuse to comply with such searches or scans we reserve the right to refuse carriage of you and your Baggage without refund of fare to you and without any other liability to you. In the event that a search or scan causes injury to you or damage to your Baggage, we shall not be liable for such injury or damage unless the same is due to our fault or negligence.
9.4 Checked Baggage - Upon delivery to us of Baggage to be checked, we shall take custody thereof and issue a Baggage Identification Tag for each piece of Checked Baggage. Checked Baggage must have your name or other personal identification affixed securely to it. Checked Baggage will be carried on the same aircraft as you unless we decide for safety, security or operational reasons to carry it on an alternative flight. If your Checked Baggage is carried on a subsequent flight we will deliver same to you within a reasonable time of arrival of that flight unless applicable law requires you to be present for customs clearance.
9.5 Lost Luggage - In the unlikely event that you’re checked in baggage is lost, damaged or stolen whilst in the care of Destination Air or one of our ground handling agents, this should be immediately reported to the ground handling staff upon arrival at the destination. You must ensure that a Property Irregularity Report (PIR) is completed before you leave the port of arrival. Destination Air makes every effort to locate lost bags, but has no responsibility if the bags are finally lost or if there is any damage. Most delayed bags are located within 48 hours and returned as soon as possible
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10. Special Request
10.1 Food & Beverage - Due to the short flying time between our destinations, we are unable to offer a catering service on our routes. Passengers may carry approved beverage containers for personal consumption and small packaged food products subject to inspection by boarding personnel.
10.2 Special Requests - We are always happy to try and accommodate your special requests. All we ask is that you give us as much notice as possible – clearly, there are many services that we cannot arrange on the spot when you arrive at the port that we could arrange with a few days notice.
10.3 Wheelchair Assistance – We are delighted to carry wheelchairs for our passengers, subject only to limitations of space aboard. Extra charges may apply. Please contact our call center when you make your booking to arrange this. If you wish to bring your powered wheelchair, we must ask that the battery is sealed and disconnected for the duration of the flight. If you need just a little extra help getting on and off our aircraft, or a wheelchair at the port, please contact us, and we'd be delighted to help.
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11. Booking cancellation and Booking postponement
11.1 Cancellations - For all cancelled bookings within 7 days prior to departure, 5% reservation fee applies. If cancellation made within 7-2 days, a 50% charge will be made. This fee will be waived only if the flight is rescheduled. If cancellation is within 48 hours of intended travel or in the event of a "no show" (if not booked in 30 minutes before flight time, seat considered open), a 100% charge will be made.
11.2 Changes due to weather and safety - The Company will use its best endeavors to deliver as advertised. However we must reserve the right to alter method of transport, route traveled, or services provided for any reason whatsoever, including but not limited to weather, aircraft or unserviceable equipment, operational conditions or requirements. The Company will not be responsible for any additional expenses incurred as a result of any delays, cancellations or alterations arising from this clause. In the event the Company is unable to commence the intended flight due to weather conditions or acts of God, the flight can be rescheduled at a time convenient to the clients within one year. If passenger is unable to reschedule, a full refund less 5% for reservation fee will be made.
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12. Schedules
12.1 Schedules are not exact - The Company can not guarantee exact arrival or departure of any service and the Company will not be liable for any failure to make connections to other services.
12.2 Agent and third party services - Where the Company does not operate a section of the tour, or directly provide a service incorporated as part of the tour (hereafter called the "Tour Inclusions" then The Company shall not be responsible for any loss, damage or injury occasioned to any person or property as a result of any such Tour Inclusion undertaken during the tour whatsoever or howsoever the same may be caused whether as a result of negligence or otherwise.
12.3 Third party surcharges - Destination Air reserves the right to charge surcharges and landing fees in addition to posted rates were required by the Kingdom of Thailand, Airport Organization of Thailand and Department of National Parks. This may vary per location.
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13. Voucher
13.1 Voucher valid is for single passenger and per a flight segment.
13.2 Vouchers are non transferable and not exchangeable for cash credit.
13.3 Reservations must be made and confirmed at least 7 days prior to travel date. Confirmation is subject to availability.
13.4 Cancellations within 48 hours or less of travel date and ‘No Show’ will be considered as void ticket.
13.5 Voucher must be presented with proof of identification prior to boarding flight.
13.6 Lost vouchers are non-replaceable.
13.7 Black out dates during peak season: (ie:Christmas, Songkran, and other major holiday).
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14. Online Pre-paid voucher
14.1 Online pre-paid voucher – Agency is welcomed to apply for online prepaid voucher with Destination Air.
14.2 Agency is required to pre-pay unlimited amount to Destination Air. Then, agency will be given Voucher number and password for payment through Destination Air website.
14.3 Refund of the
voucher credit – Agency is able
to require pre-pay voucher remaining amount
back by send request to Destination Air reservation
before 10 days. Refund amount will be returned
within 7 days from the requested date by bank
transfer.
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15. Conduct aboard Aircraft
15.1 If in our reasonable opinion you conduct yourself on board the aircraft so as to endanger the aircraft or any person or property on board, or obstruct or hinder the crew in the performance of their duties, or fail to comply with any instruction of the crew including but not limited to those with respect to smoking, alcohol, use of cellular telephones, or use any threatening, abusive or insulting words towards the crew or behave in a manner which causes discomfort, inconvenience, damage or injury to other passengers of the crew, we may take such measures as we deem necessary to prevent continuation of such conduct including restraint. You may be disembarked and refused onward carriage at any point and may be prosecuted for offences committed on board the aircraft.
15.2 If as a result of your conduct we decide, in exercise of our reasonable discretion, to divert the aircraft for the purpose of offloading you, then you shall be liable for all costs which we incur of any nature whatsoever as a result of or arising out of that diversion
15.3 For safety reasons, we may forbid or limit operation on board the aircraft of electronic equipment, including but not limited to, cellular telephones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices, including radio-controlled toys and walkie-talkies. Operation of hearing aids and heart pacemakers is permitted.
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16. Time Limitation on Claims and Actions
16.1 Notice of Claims - Acceptance of Baggage by the bearer of the Baggage Identification Tag without complaint at the time of delivery is sufficient evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage, unless you prove otherwise. If you wish to file a claim or an action regarding Damage to Checked Baggage, you must notify us as soon as you discover the Damage, and at the latest, within seven (7) days of receipt of the Baggage. If you wish to file a claim or an action regarding delay of Checked Baggage, you must notify us within twenty-one (21) days from the date the Baggage has been placed at your disposal. Every such notification must be in writing and posted or delivered to us within the above periods.
16.2 Limitation of actions - Any right to damages shall be extinguished if an action is not brought against us within two (2) years of the date of arrival at the destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped. The method of calculating the period of limitation shall be determined by law of the court where the case is heard.
16.3 None of our agents, employees or representatives has authority to alter, modify or waive any provisions of these Terms and Conditions.
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17. Independent Traveler Requirement – Children
Destination Air generally requires that passengers are able to travel independently. We do not have system, staff and facility required to assume responsibility for assistance and supervision of passengers. Children requiring supervision will not be regarded as able to travel independently on the basis that they may cause a disruption or endanger themselves or others if passenger is unaccompanied.
Generally, the airline will not allow a person to travel without an Accompanying passenger unless the person can travel independently, meaning that they can travel safely without assistance, supervision or both.
