irmed.

Payment for chartered service - deposit 50% is required at time of booking and the remaining payment will be charged 2 weeks before schedule flight date.

Refund Process

Refund Policy - No refunds will be given if cancellation is made 24hrs before flight, cancellations made 72hrs or less but greater than 24hrs will receive 25% refund, cancellation 7 days 5% any, where circumstances are classed as “acts of God” these specifically being hurricanes, tsunami, earthquakes or any such events 100% refund will be issued.
Proper person - We shall issue refunds paid for by card to the card used, any cash will be refunded only to the person that made the booking.
Process - Requests for refunds must be made in writing and accompanied by the original itinerary and/or booking number, proof of payment and identification.
Responsibility - Customer will be responsible for all bank charges when refund transaction is made.

Check-in, Boarding and Other Requirement of Carriage

Checking-in – We open for check-in 2 hours before flights are scheduled to depart.
Compliance - You are solely responsible for complying with all laws, regulations, orders, demands and requirements of countries flown from, into or over and with our Terms and Conditions, notices and instructions given by us relating thereto. We shall not be liable in any way whatsoever to you in connection with obtaining necessary documents or complying with such laws, regulations, orders, demands, notices, requirements or instructions, whether given orally or in writing or otherwise, or for the consequences to you resulting from your failure to obtain such documents or to comply with such laws, regulations, orders, demands, notices, requirements or instructions.
Travel Documents - You are responsible for obtaining and must possess and have available for presentation as required by the relevant authorities all entry and exit, which is the photo identification card, or any government-issued card or your passport, health certificate and other documents required by law, regulations, order, demands or requirements of the countries flown from, into or over. We reserve the right to refuse carriage to any Passenger who has not complied with, or whose documents do not appear to comply with, such applicable laws, regulations, orders, demands or requirements.
Refusal of Entry - You agree to pay the applicable fare and/or penalties or fines whenever we, on order of any Government or immigration authority, are required to return you to your point of origin. In such circumstances we will not refund the fare to you.
Passenger Responsible for Fines, Detention Costs, etc. -If we are required to pay or deposit any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries flown from, into or over or to produce the required documents, you shall on demand reimburse to us any amount so paid or expenditure so incurred or to be paid. We may apply towards such payment or expenditure the value of any carriage unused by you, or any funds due to you in our possession.
Weight restrictions - As a flight safety measure, weight restrictions apply to all flights. Passengers are subject to being weighed at time of check-in or you may inform us of your actual weight when you request your charter flight through our website.
Remember to bring identification –all passengers must have valid E-Itinerary, identification with a photograph; a passport, or driver’s license, or national identity card.

Refusal and Limitation of Carriage

Right to refuse carriage: We may refuse carriage of you or your baggage for reasons of safety or if, in the exercise of our reasonable discretion, we determine that:
1. Such action is necessary for reasons of safety or security;
2. Such action is necessary in order to comply with any applicable laws, regulations or orders of any state or country to be flown from, into or over;
3. Your conduct, status, age or mental or physical condition or the physical condition of your baggage is such as to (i) require special assistance or (ii) cause harm, discomfort or make yourself objectionable to other passengers or our crew or (iii) involve any hazard or risk to yourself or other persons or to property;
4. You have committed misconduct on a previous flight and such conduct may be repeated;
5. You have not observed, or are likely to fail to observe, our instructions;
6. You have refused to submit to a security check;
7. The applicable fare or any charges or taxes payable have not been paid;
8. The payment of your charter is fraudulent;
9. You do not have the proper documents for travel;
10. The booking of our aircraft has been done fraudulently or unlawfully or has been purchased from a person not authorized by us;
11. The credit card by which you paid for the charter has been reported lost or stolen;
12. The Itinerary or booking or Electronic Ticket is counterfeit or fraudulently obtained;
13. The Itinerary has been altered by anyone other than us or our authorized agent, or has been mutilated (in which case we reserve the right to retain such documentation); and/or;
14. The person checking in or boarding cannot prove that he is the person named as the passenger on the Itinerary (we reserve the right to retain such Itinerary in this circumstance).
Other Limitations

Pregnant Passengers: It is the duty of pregnant passengers to advise us of the progress of their pregnancy at the point of booking the package. Our carriages of pregnant passengers are subject to the following conditions:
1. Pregnancy up to 27 weeks: we will carry without a doctor's certificate.
2. Pregnancy 28 weeks to 35 weeks: passenger shall produce a doctor's certificate confirming that she is fit to travel.
3. Pregnancy 36 weeks and above: we will refuse carriage.
4. We're do not permit children age 12 years and below to travel alone
Transfer of baggage from Destination Air flights to hotels is assisted by the passenger's booked hotel. Delayed or lost baggage will be forwarded to passengers by the hotel/resort. Destination Air will make every effort to ensure delayed baggage is on the next flight to resort passengers.
No smoking – All flights are no smoking flights.
Pet Policies - Domesticated pets are not allowed on the aircraft. Guide dogs are permitted provided are in a proper kennel we will arrange separate ground transportation. This will be subject to additional charges. Please notify the agent when booking your flight so we may accommodate your needs
Connecting Flights - Destination Air is strictly a point-to-point carrier and shall not be responsible to you for any connecting flights

Luggage Policies:

Weight - We will happily accommodate 20 kg's of baggage and no more than two pieces free of charge checked in for each passenger on a flight. If Baggage weight is more than 20 kg's, you will be charged 100 baht per kilogram. We will also, where load permits, take baggage over this limit on payment of an excess baggage fee. Destination Air, at its discretion, may carry the baggage on the flight or arrange for separate surface transportation. Please note that infants under the age of 2 years are not entitled to a baggage allowance.
Weight - We will happily accommodate 20 kg's of baggage and no more than two pieces free of charge checked in for each passenger on a flight. If Baggage weight is more than 20 kg's, you will be charged 100 baht per kilogram. We will also, where load permits, take baggage over this limit on payment of an excess baggage fee. Destination Air, at its discretion, may carry the baggage on the flight or arrange for separate surface transportation. Please note that infants under the age of 2 years are not entitled to a baggage allowance.
Right to Search - For reasons of safety and security, we may require you to undergo a search, x-ray or other type of scan on your person or your Baggage. We reserve the right to search your Baggage in your absence if you are not available, for the purpose of determining whether you are in possession of or whether your Baggage contains any unacceptable or prohibited items. If you refuse to comply with such searches or scans we reserve the right to refuse carriage of you and your Baggage without refund of fare to you and without any other liability to you. In the event that a search or scan causes injury to you or damage to your Baggage, we shall not be liable for such injury or damage unless the same is due to our fault or negligence.
Checked Baggage - Upon delivery to us of Baggage to be checked, we shall take custody thereof and issue a Baggage Identification Tag for each piece of Checked Baggage. Checked Baggage must have your name or other personal identification affixed securely to it. Checked Baggage will be carried on the same aircraft as you unless we decide for safety, security or operational reasons to carry it on an alternative flight. If your Checked Baggage is carried on a subsequent flight we will deliver same to you within a reasonable time of arrival of that flight unless applicable law requires you to be present for customs clearance.
Lost Luggage - In the unlikely event that you’re checked in baggage is lost, damaged or stolen whilst in the care of Destination Air or one of our ground handling agents, this should be immediately reported to the ground handling staff upon arrival at the destination. $Destination Air makes every effort to locate lost bags, but has no responsibility if the bags are finally lost or if there is any damage. Most delayed bags are located within 48 hours and returned as soon as possible

Special Request

Food & Beverage - Due to the short flying time between our destinations, we are unable to offer a catering service on our routes. Passengers may carry approved unopened beverage containers for personal consumption and small packaged food products subject to inspection by boarding personnel.
Special Requests - We are always happy to try and accommodate your special requests. All we ask is that you give us as much notice as possible.
Wheelchair Assistance – We are delighted to carry wheelchairs for our passengers, subject only to limitations of space aboard. If you wish to bring your powered wheelchair, we must ask that the battery is sealed and disconnected for the duration of the flight. If you need just a little extra help getting on and off our aircraft, or a wheelchair at the port, please contact us, and we'd be delighted to help.

Booking cancellation and Booking postponement

Cancellations - For all cancelled bookings within 7 days prior to departure, 5% reservation fee applies. If cancellation made within 7-2 days, a 50% charge will be made. This fee will be waived only if the flight is rescheduled. If cancellation is within 48 hours of intended travel or in the event of a "no show" (if not booked in 30 minutes before flight time, seat considered open), a 100% charge will be made.
Changes due to weather and safety - The Company will use its best endeavours to deliver as advertised. However we must reserve the right to alter method of transport, route travelled, or services provided for any reason whatsoever, including but not limited to weather, aircraft or unserviceable equipment, operational conditions or requirements. The Company will not be responsible for any additional expenses incurred as a result of any delays, cancellations or alterations arising from this clause. In the event the Company is unable to commence the intended flight due to weather conditions or acts of God, the flight can be rescheduled at a time convenient to the clients within one year. If passenger is unable to reschedule, a full refund less 5% for reservation fee will be made.

Conduct aboard Aircraft

If in our reasonable opinion you conduct yourself on board the aircraft so as to endanger the aircraft or any person or property on board, or obstruct or hinder the crew in the performance of their duties, or fail to comply with any instruction of the crew including but not limited to those with respect to smoking, alcohol, use of cellular telephones, or use any threatening, abusive or insulting words towards the crew or behave in a manner which causes discomfort, inconvenience, damage or injury to other passengers of the crew, we may take such measures as we deem necessary to prevent continuation of such conduct including restraint. You may be disembarked and refused onward carriage at any point and may be prosecuted for offences committed on board the aircraft.
If as a result of your conduct we decide, in exercise of our reasonable discretion, to divert the aircraft for the purpose of offloading you, then you shall be liable for all costs which we incur of any nature whatsoever as a result of or arising out of that diversion
For safety reasons, we may forbid or limit operation on board the aircraft of electronic equipment, including but not limited to, cellular telephones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices, including radio-controlled toys and walkie-talkies. Operation of hearing aids and heart pacemakers is permitted.

Time Limitation on Claims and Actions

Notice of Claims - Acceptance of Baggage by the bearer of the Baggage Identification Tag without complaint at the time of delivery is sufficient evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage, unless you prove otherwise. If you wish to file a claim or an action regarding Damage to Checked Baggage, you must notify us as soon as you discover the Damage, and at the latest, within seven (7) days of receipt of the Baggage.
Limitation of actions - Any right to damages shall be extinguished if an action is not brought against us within two (2) years of the date of arrival at the destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped. The method of calculating the period of limitation shall be determined by law of the court where the case is heard.
None of our agents, employees or representatives has authority to alter, modify or waive any provisions of these Terms and Conditions.

Independent Traveller Requirement – Children

Destination Air generally requires that passengers are able to travel independently. We do not have system, staff and facility required to assume responsibility for assistance and supervision of passengers. Children requiring supervision will not be regarded as able to travel independently on the basis that they may cause a disruption or endanger themselves or others if passenger is unaccompanied.
Generally, the airline will not allow a person to travel without an accompanying passenger unless the person can travel independently, meaning that they can travel safely without assistance, supervision or both.

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